FAQ

Registering is quick. Click Sign Up, enter basic details, verify your email, and you’ll automatically receive the no-deposit welcome credit (10,000 GC + 2 SC) once verification completes. Provide accurate information to avoid delays during later KYC checks. PeakPlay requires players to be at least 21 years old and to comply with regional sweepstakes rules. If you run into any hiccups during signup, the live chat team can walk you through the form in real time.

New accounts receive 10,000 Gold Coins (GC) plus 2 Sweeps Coins (SC) automatically upon registration and email verification. SC carry a 1x playthrough requirement and are withdrawable after that playthrough. First purchase customers get a 100% match on the first SC purchase (minimum $5.99). There’s also a mail-in option that awards 3 SC per approved envelope. Promotions follow sweepstakes rules and may be unavailable in certain states; check terms before claiming. Limited-time offers rotate often, so keep an eye on the promotions page to catch time-sensitive deals.

No. The no-deposit welcome package (10,000 GC + 2 SC) is credited automatically after you finish account registration and verify your email. Mail-in bonuses and some special promos may require specific steps or submissions, but standard signup rewards do not require a code.

Deposits can be made with MasterCard, Visa, or Bank Transfer in USD. Purchases of Sweeps Coins happen through the cashier — the first purchase triggers the 100% match offer automatically. Withdrawals of cash from SC redemptions follow standard sweepstakes processes; redemptions typically use bank transfer or card payouts. Minimum redemption for cash prizes is 50 SC. Processing times vary by method; bank transfers usually take longer than card payouts. Always confirm that your account is verified to avoid withdrawal delays.

SC winnings require a 1x playthrough before cashout. Contribution rules are simple: all game types count 100% toward that 1x requirement, including slots, table games, and live casino. SC are non-sticky by default — once the 1x requirement is met, SC winnings are fully withdrawable. Note: SC expire after 60 days of account inactivity, so keep playing to preserve balances.

Yes. PeakPlay is optimized for modern smartphones and tablets; most games load smoothly in mobile browsers, and the site adapts to touch controls and smaller screens. You’ll find the same account, deposit, and redemption features on mobile as on desktop. If a game has specific mobile requirements, the game’s info panel will list them; otherwise, launch in your browser and play.

PeakPlay hosts a broad selection of slots, table games, live dealer titles, crash-style games, and contests. Partner studios include Big Time Gaming, Evolution Gaming, NetEnt, NoLimit City, and Red Tiger Gaming, ensuring a mix of high-volatility hits and steady favorites. All games contribute 100% to SC playthrough requirements, so you can choose your preferred style without extra wagering complications.

Yes. Players must be 21 or older. Some promotions and features are unavailable in specific U.S. states: Alabama, Connecticut, Delaware, Idaho, Georgia, Kentucky, Louisiana, Maryland, Michigan, Montana, Nevada, Pennsylvania, Rhode Island, Tennessee, Washington D.C., Washington State, West Virginia, and New Jersey. Sweepstakes laws and local regulations determine availability; if a promotion isn’t visible in your account, it’s likely restricted in your region.

PeakPlay uses KYC to confirm identity and ensure safe payouts. Typical requests include a government ID (passport, driver’s license), proof of address (utility bill or bank statement), and in some cases, proof of payment method. Submit documents through the secure verification area in your account. Verification speeds vary; providing clear, legible documents up front minimizes delays. Accounts flagged for duplicate information or suspicious activity may face temporary holds pending review.

PeakPlay accepts Bank Transfer, MasterCard, and Visa. Transactions are processed in USD. For SC purchases, the minimum qualifying purchase for the first purchase match is $5.99. Withdrawal methods mirror deposit routes where possible; check the cashier for current options and processing estimates. Keep your payment details up to date to avoid processing issues.

Protecting your data is a top priority. PeakPlay uses industry-standard security measures including SSL encryption on transactions and secure storage practices to safeguard personal and payment information. Accounts are monitored for suspicious activity and may require KYC checks before large withdrawals. Always use a strong, unique password and enable any available account security features. If you suspect unauthorized access, contact support immediately.

Live chat is available for fast, real-time help with account setup, deposits, verification, and gameplay problems. Email support@peak-play-casino.com for detailed requests or recordable correspondence. For technical issues, try clearing your browser cache, updating your browser, or switching devices. If problems persist, capture screenshots and reach out via live chat or email — the support team can escalate bugs and guide you through troubleshooting steps.